Frequently Asked Questions

At least 24–48 hours for standard orders. For advance-order delivery within Metro Cebu, your order must be placed before your scheduled lead time on the delivery day.

For larger events (50+ guests) or full catering packages, we recommend 3–5 days notice so our kitchen can prepare everything fresh to order.

✓ Standard food trays: 2 days lead time

Yes — advance-order delivery is available for orders placed before your scheduled lead time. Orders received inside the required lead time are automatically scheduled for next-day delivery.

Check our announcement bar at the top of the website for today’s cutoff time, as this may vary on public holidays.

We deliver across Metro Cebu, including:

Cebu City · Mandaue City · Lapu-Lapu City · Talisay City · Consolacion · Liloan · Minglanilla and surrounding areas.

If your location isn’t listed, contact us via WhatsApp and we’ll check delivery availability for your address.

FREE delivery on all orders of ₱3,000 or more. For orders below ₱3,000, a delivery fee applies based on your distance within Metro Cebu.

The exact delivery fee is calculated automatically at checkout based on your delivery address — no surprises.

✓ Free delivery on orders ₱3,000+

Each food tray is available in four serving sizes: 5 pax, 10 pax, 15 pax, and 20 pax. The price shown on each product page reflects the total cost for that serving size.

For events with 30–50 guests, we recommend ordering multiple dishes at the 10-pax or 15-pax size so guests can sample variety. Our team can help you plan the right quantity — just ask on WhatsApp.

See all food trays with pax sizes →

Every food tray comes with serving utensils and is packed in a food-grade container designed to retain heat during delivery.

Chafing dishes and sterno fuel are included with all Full-Service and Premium catering packages. For regular tray orders, these can be added as an optional add-on at checkout.

Absolutely. You can add as many different dishes as you like in a single order — mix beef, seafood, chicken, pork, pasta, and dessert trays — and we’ll deliver everything together in one coordinated delivery.

This is the most popular approach for parties and events where guests expect variety.

Please inform us of any allergies or dietary requirements in the Special Instructions field at checkout, or message us directly on WhatsApp before placing your order.

Please note that our kitchen handles common allergens including shellfish, nuts, gluten, dairy, and eggs. We take every precaution but cannot guarantee complete allergen isolation.

Yes. All food trays are prepared fresh on the day of delivery and packaged with insulated lining to retain heat during transport.

We recommend consuming the food within 2 hours of delivery for best taste and quality. If you have a chafing dish setup, the food will stay warm throughout your event.

✓ Fresh-cooked, advance-order — never pre-frozen

Prices are listed per full tray at a specific serving size. We also display the per-head rate to make comparisons easier.

For example: Beef Lasagna at ₱1,300 for a 10-pax tray = ₱130 per person. Ordering the 20-pax tray typically offers a better per-head rate than ordering two 10-pax trays.

We accept the following payment methods:

GCash · PayMaya · Bank Transfer (BDO, BPI, UnionBank) · Credit & Debit Cards via PayMongo · PayPal

Cash on Delivery (COD) is available for orders within Cebu City. Payment is processed securely at checkout.

No — delivery fees are calculated separately at checkout based on your delivery address. The product price you see covers the food tray only.

To avoid delivery fees, simply reach the ₱3,000 free delivery threshold — which is easy when ordering for any event with 10 or more guests.

✓ Free delivery on orders ₱3,000+

Orders can be cancelled up to 12 hours before scheduled delivery for a full refund. Cancellations within 12 hours of the delivery time are subject to a 50% processing fee to cover preparation costs already incurred.

Once an order has been dispatched for delivery, it cannot be cancelled. For refund requests, contact us at contact@cebufoodtrays.com or via WhatsApp with your order number.

Yes — beyond individual food trays, we offer full catering packages for weddings, corporate events, debut parties, fiestas, and reunions.

Our catering packages include setup, front-of-house service staff, chafing dish stations, full menu planning, and coordination. Visit the Catering Services page for package tiers and pricing.

View catering packages →

The minimum for full catering service (with service staff and setup) is 30 guests.

For food tray-only orders with no service staff, there is no minimum guest count — you can order for as few as 5 people using our standard 5-pax serving size.

✓ Food trays: no minimum | Full catering: 30 pax min

Chafing dish setups (including sterno fuel and tong sets) are included in all Full-Service and Premium catering packages.

For regular food tray orders without a catering package, chafing dish sets can be added as a paid add-on at checkout. Ask us via WhatsApp for availability and rates.

Yes — we regularly cater for corporate events, company anniversaries, year-end parties, team lunches, and office Christmas parties across Metro Cebu.

We can issue official receipts (OR) for business reimbursements and coordinate large multi-tray deliveries to single or multiple office floors.

Contact us for a custom corporate quote — we offer volume discounts for repeat corporate clients.

Get a corporate quote →